This is Introduction Join RideFleet AZ LLC (“we”, “us”, “our”) operates www.joinridefleetaz.com. This Privacy Policy explains how we collect, use, share, and protect personal information when you register for and receive our A2P (application-to-person) text messages and related services.
Information We Collect
Contact information you provide: mobile phone number, name, and any other information you voluntarily provide when signing up.
Message metadata: timestamps, delivery status, user replies, opt-in/opt-out records.
Usage and interaction data: how you interact with messages (e.g., links clicked).
Device and network information: carrier, device type, and IP address as required for message delivery and troubleshooting.
How We Use Your Information We use collected data to:
Send transactional and promotional A2P text messages (appointment reminders, account notices, updates, offers) after you opt in.
Authenticate and verify user accounts.
Monitor message delivery and performance, and improve our messaging services.
Respond to inquiries and provide customer support.
Comply with legal obligations and protect our rights.
Consent and Opt-In/Opt-Out
By providing your mobile number and opting in, you consent to receive recurring automated text messages from us.
Message frequency varies by use case and will be indicated at sign-up.
Reply STOP to opt out of receiving messages. After you send STOP, we will send a confirmation and will not send further marketing messages, though transactional messages (if any) required to complete a service may continue as permitted by law.
For help, reply HELP or contact us at [email protected] or 623-257-9190.
Message Terms and Costs
Message delivery may be via third-party messaging providers. Standard message and data rates may apply per your carrier plan.
We are not responsible for carrier fees or delays. You are responsible for any charges from your mobile carrier.
Data Sharing and Third Parties
We do not share, sell, rent, or disclose your mobile number or SMS consent data to third parties or affiliates for marketing or promotional purposes.
We may use trusted third-party service providers (such as messaging platforms) to send SMS messages on our behalf. These providers are only used to deliver our services and are not allowed to use your information for their own purposes.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
All information you provide is kept strictly confidential and is used only for delivering and improving our services. We do not engage any external providers, processors, or partners to handle your data on our behalf.
We may only disclose information if strictly required by law or to protect rights and safety, and in such cases, it is limited to what is necessary and handled with care.
Data Retention
We retain your phone number and messaging records for as long as necessary to provide services, comply with legal obligations, and enforce our agreements. Retention periods may vary by type of data and legal requirements.
Security
We use administrative, technical, and physical safeguards to protect your information. While we strive to protect your data, no system is completely secure—absolute security cannot be guaranteed.
Children
Our services are not directed to children under 13. We do not knowingly collect personal information from children under applicable minimum ages. If you believe we have collected such data, contact us to request deletion.
Your Rights and Choices
You may opt out of marketing messages at any time (see Opt-Out above).
You may request access, correction, or deletion of your personal data, subject to legal limits. To make such requests, contact us at [email protected]. We may require verification before processing requests.
International Transfers
If your information is transferred outside your country (for example, to service providers), we will take steps to ensure it remains protected consistent with this policy and applicable law.
Changes to This Policy
We may update this policy. If changes are material, we will provide notice on the website or via text message. The “Effective date” at the top will reflect the latest revision